Refund policy

Personal Delivery

Wu De Tea currently delivers Jian Zhan orders personally within the available delivery area. We will contact the customer using the contact details provided at checkout to arrange a suitable delivery date and time.

The customer, or an authorised recipient, should inspect the item at the time of delivery. Where reasonably possible, please check the bowl, certificate, box and accessories before accepting the order.

Acceptance at delivery confirms that the item was received without visible damage. This does not affect the customer’s rights regarding hidden defects, incorrect items or goods that do not conform to the order.

If nobody is available at the agreed delivery time, additional delivery charges may apply before another delivery attempt is arranged.

Damage or Problems Identified at Delivery

If visible damage, a missing item or an incorrect product is discovered during personal delivery, please inform the Wu De Tea representative immediately.

Depending on the circumstances and product availability, Wu De Tea may:

  • Take the item back immediately;

  • Arrange a replacement;

  • Offer another item of equivalent value;

  • Provide a partial refund; or

  • Provide a full refund.

Because many Jian Zhan pieces are one of a kind, an identical replacement may not be available.

Problems Discovered After Delivery

If a defect or problem could not reasonably have been identified during the delivery inspection, please contact Wu De Tea within 48 hours of discovering it.

Please provide:

  • Your order number;

  • A description of the issue;

  • Clear photographs or a short video; and

  • Photographs of the box and packaging where relevant.

Damage caused after delivery by dropping, impact, misuse, improper cleaning, incorrect storage or normal wear is not eligible for a refund or replacement.

Nothing in this policy limits any rights or remedies available under applicable Singapore consumer-protection law.

Returning an Approved Item

Do not return an item without first contacting Wu De Tea.

For an approved return, we may:

  • Arrange a personal collection;

  • Arrange an in-person return appointment; or

  • Provide instructions for tracked and insured return delivery.

For an approved change-of-mind return, the customer may be responsible for reasonable collection or return-delivery costs. If the item is defective, incorrectly supplied or not as described, Wu De Tea will arrange collection without additional charge where appropriate.

The item must be unused and returned with its original box, certificate, accessories and packaging.

Refunds

After the returned item has been inspected and approved, the refund will be issued to the original payment method.

Please allow up to 10 business days after approval for the refund to appear, depending on the bank or payment provider.

If payment was made in cash, PayNow or by bank transfer, Wu De Tea will contact the customer to arrange the appropriate refund method. We will never request a customer’s banking password, PIN or one-time password.